At KitchenBathRemodelingPro, we believe our greatest asset is our people. Each member of our team brings exceptional qualifications, extensive experience, and genuine passion to their role. Together, we form a collaborative community of professionals united by a shared commitment to excellence, integrity, and transforming our clients’ homes. When you work with us, you’re not just hiring a remodeling company – you’re partnering with dedicated individuals who take personal pride in bringing your vision to life. We invite you to get to know the professionals who will guide your remodeling journey.
Leadership Team
Michael Reynolds, Founder & President
Michael Reynolds established KitchenBathRemodelingPro in 2005 after recognizing a profound need in the remodeling industry for a company that would prioritize craftsmanship, transparency, and client satisfaction above all else. His journey in home renovation began over thirty years ago when, as a teenager, he apprenticed with his grandfather, a master carpenter who instilled in him an unwavering commitment to quality workmanship and integrity. After earning his degree in Construction Management from State University, Michael spent fifteen years working with various remodeling companies, advancing from carpenter to project manager and eventually to operations director. Throughout those years, he developed a comprehensive understanding of every facet of the remodeling process while simultaneously becoming increasingly frustrated with industry practices that prioritized profit margins over client satisfaction and craftsmanship.
The founding of KitchenBathRemodelingPro represented Michael’s determination to create a company that would set new standards for the remodeling experience. His vision centered on assembling a team of exceptional professionals, implementing systems that ensure consistent quality, and fostering a company culture where meticulous attention to detail and client satisfaction are valued above all else. Under his leadership, KitchenBathRemodelingPro has grown from a small operation working out of his garage to a respected industry leader known for exceptional results and remarkable client experiences. Michael remains deeply involved in the company’s daily operations, regularly visiting job sites, mentoring team members, and meeting with clients to ensure that every project reflects the founding principles that distinguish KitchenBathRemodelingPro in the marketplace. His genuine passion for creating beautiful, functional spaces and building lasting relationships with clients continues to drive the company’s growth and success.
Sarah Mitchell, Director of Operations
Sarah Mitchell brings over twenty years of operations and project management expertise to her role as Director of Operations at KitchenBathRemodelingPro. After earning her MBA with a specialization in operations management, Sarah built her career optimizing processes and enhancing client experiences for several nationally recognized companies across different industries. Her diverse background has given her a unique perspective on creating systems that simultaneously improve efficiency and elevate quality – a combination that has proven invaluable in the complex world of kitchen and bathroom remodeling. Since joining KitchenBathRemodelingPro in 2011, Sarah has transformed our production processes, implementing proprietary project management systems that ensure consistent communication, meticulous quality control, and on-time, on-budget project completion.
Sarah’s extensive knowledge of supply chain management and material sourcing has been particularly valuable in navigating recent industry challenges. Her proactive approach to inventory management and vendor relationships has enabled KitchenBathRemodelingPro to maintain reliable scheduling and avoid the extended delays that have affected many competitors. Beyond her operational expertise, Sarah is known for her exceptional interpersonal skills and ability to build cohesive, high-performing teams. She has carefully developed our selective hiring process and comprehensive training programs, ensuring that every team member embodies our company’s values and commitment to excellence. Sarah’s leadership has been instrumental in maintaining our exceptional standards during periods of growth, allowing us to expand our capacity while consistently delivering the personalized attention and remarkable results our clients expect.
Robert Chen, Chief Design Officer
Robert Chen’s illustrious career in kitchen and bathroom design spans over twenty-five years and encompasses work on projects ranging from modest suburban homes to luxury estates and boutique hotels. After earning his Master’s degree in Interior Architecture from the prestigious Design Institute, Robert refined his expertise through positions with several renowned design firms before founding his own successful kitchen and bath design studio. When KitchenBathRemodelingPro sought to elevate our design capabilities in 2014, Robert’s reputation for innovative yet timeless designs made him our first choice to lead our creative team. His decision to bring his considerable talents exclusively to our company represented a significant milestone in our growth and capability enhancement.
Under Robert’s leadership, our design department has evolved into an award-winning team recognized for creating spaces that seamlessly blend beauty, functionality, and innovation. His deep understanding of spatial relationships, material properties, and human-centered design principles enables him to envision transformative possibilities that clients often cannot imagine for themselves. Robert has an exceptional ability to listen to clients’ expressed needs and unspoken desires, translating their lifestyle requirements into designs that exceed their expectations while respecting budgetary considerations. His commitment to ongoing education ensures our design team remains at the forefront of emerging trends, innovative materials, and technological advancements that enhance the form and function of the spaces we create. Beyond his design expertise, Robert’s thorough knowledge of construction methods enables our team to create beautiful designs that can be executed with precision, eliminating the disconnection between design intent and implementation that plagues many remodeling projects.
Design Team
Jennifer Lawson, Senior Kitchen Designer
Jennifer Lawson brings seventeen years of specialized kitchen design experience to her role at KitchenBathRemodelingPro. After completing her degree in Interior Design with a concentration in kitchen and bath design, Jennifer earned her certification as a Kitchen Designer through the National Kitchen and Bath Association, placing in the top five percent of her certification class. Her career began with a nationally recognized cabinet manufacturer, where she developed an exceptional understanding of cabinetry construction, functionality, and installation considerations that continues to inform her innovative yet practical designs. Jennifer’s comprehensive knowledge extends beyond cabinetry to include expertise in space planning, workflow optimization, lighting design, and the integration of technology in the modern kitchen environment.
What truly distinguishes Jennifer’s approach is her remarkable ability to create kitchens that perfectly reflect each client’s unique cooking style, entertaining preferences, and family dynamics. She begins each project with an in-depth exploration of how clients actually use their kitchens, observing their current challenges and understanding their aspirations for the heart of their home. This thoroughness allows her to develop designs that not only look beautiful but fundamentally transform how families experience their daily lives. Jennifer has earned particular recognition for her work with challenging spaces, where her creative problem-solving skills enable her to maximize functionality without compromising aesthetic integrity. Her designs have been featured in several regional home magazines, and her client satisfaction ratings consistently rank among the highest in our company. When not creating dream kitchens for our clients, Jennifer serves as a mentor to our junior designers and regularly conducts workshops on kitchen design fundamentals for homeowners considering remodeling projects.
Marcus Washington, Senior Bathroom Designer
Marcus Washington’s pathway to becoming one of our most sought-after bathroom designers began with his training as an architect, giving him a distinctive perspective on structural possibilities and spatial relationships that enhances every project he undertakes. After practicing architecture for several years with a firm specializing in high-end residential properties, Marcus discovered his passion for bathroom design – spaces where technical constraints, functional requirements, and opportunities for luxury converge in fascinating ways. He pursued specialized training in bathroom design, including advanced coursework in universal design principles that make spaces accessible and comfortable for users of all ages and abilities. Since joining KitchenBathRemodelingPro eight years ago, Marcus has designed over three hundred bathrooms, each reflecting his commitment to creating spaces that exceed expectations in both beauty and functionality.
Marcus has developed particular expertise in creating spa-like retreats that offer his clients sanctuary from their busy lives. His comprehensive knowledge of advanced plumbing fixtures, specialized lighting techniques, and innovative materials allows him to create immersive experiences that transform daily routines into moments of rejuvenation. Equally impressive is his skill in maximizing functionality in smaller spaces, where his architectural background enables him to envision structural modifications that dramatically improve spatial flow and perception. Marcus approaches universal design not as a limitation but as an opportunity to create thoughtfully conceived spaces that work beautifully for everyone while anticipating future needs. His designs have won multiple awards from industry organizations, including recognition for innovation in accessibility and excellence in small space transformation. Beyond his design work, Marcus contributes to our company’s professional development initiatives, leading internal workshops on technical aspects of bathroom design and construction considerations that ensure successful implementation of complex design concepts.
Elena Rodriguez, Materials and Finishes Specialist
Elena Rodriguez brings a uniquely valuable perspective to our design team through her specialized expertise in materials, finishes, and their practical applications in residential environments. After earning her degree in Material Science with a minor in Interior Design, Elena spent seven years working with a major tile and stone manufacturer, where she gained comprehensive knowledge of natural and engineered materials, their performance characteristics, aesthetic properties, and appropriate applications. This specialized background enables her to guide our clients through the often overwhelming process of selecting materials that not only create their desired aesthetic but also offer appropriate durability and maintenance characteristics for their lifestyle. Elena’s encyclopedic knowledge of options across every price point ensures that our clients achieve their design vision while respecting their budget parameters.
What makes Elena’s contribution to our team particularly valuable is her thorough understanding of how different materials interact with one another and perform in real-world applications. She evaluates each potential selection not only for its individual beauty but for how it will harmonize with other elements and function in the specific context of the client’s home. This holistic approach prevents the common pitfall of selecting beautiful materials that ultimately prove impractical or create installation challenges. Elena maintains relationships with suppliers across the country, giving our clients access to distinctive options rarely seen in our region. She regularly visits major industry shows and manufacturing facilities to stay at the forefront of material innovations, bringing fresh possibilities to our design palette. Elena’s passion for sustainable and environmentally responsible materials has also expanded our offerings in this important category, allowing environmentally conscious clients to achieve their aesthetic goals while honoring their values.
Project Management Team
David Nguyen, Senior Project Manager
David Nguyen exemplifies the rare combination of technical expertise and exceptional interpersonal skills that defines an outstanding project manager. His journey to becoming one of our most valued team members began with his education in Construction Management and subsequent fifteen years working in various aspects of residential construction. Before joining KitchenBathRemodelingPro, David had advanced to a senior project management position with a luxury home builder, overseeing complex new construction projects valued at over two million dollars. This extensive background gave him comprehensive knowledge of construction methods, building codes, quality standards, and trade coordination that serves our clients exceptionally well. When KitchenBathRemodelingPro sought to enhance our project management capabilities nine years ago, David’s reputation for meticulous organization, technical knowledge, and client satisfaction made him our first choice to help elevate our implementation processes.
What truly distinguishes David’s approach to project management is his remarkable ability to translate complex technical information into clear, accessible explanations that keep clients informed and confident throughout their remodeling journey. He anticipates questions and concerns before they arise, providing proactive solutions that maintain project momentum while ensuring clients feel completely supported. David’s methodical planning process virtually eliminates the unexpected delays and complications that often plague remodeling projects, resulting in remarkably smooth execution and consistent on-time completion. His relationships with our trade partners, built on mutual respect and clear communication, ensure that every professional who enters a client’s home delivers work that meets our exacting standards. Clients frequently mention David’s calming presence and problem-solving abilities in their post-project testimonials, noting how his leadership transformed what could have been a stressful experience into an exciting and rewarding journey.
Samantha Jackson, Project Coordinator
Samantha Jackson serves as the vital communication hub that ensures seamless information flow between our clients, design team, project managers, and trade partners throughout the remodeling process. After completing her degree in Communications with a minor in Business Administration, Samantha built her career in customer experience management for several service-oriented companies, developing exceptional skills in coordinating complex processes while maintaining clear communication with all stakeholders. Since joining KitchenBathRemodelingPro five years ago, she has refined our project coordination systems, implementing proprietary tracking methods that ensure no detail is overlooked and everyone involved in each project remains perfectly aligned regarding timeline, specifications, and client preferences.
Samantha’s comprehensive understanding of the remodeling process allows her to anticipate and prepare for each upcoming phase, ensuring that materials arrive precisely when needed, inspections are scheduled at appropriate intervals, and clients receive timely updates regarding project progress. Her exceptional organizational abilities are complemented by remarkable interpersonal skills that enable her to communicate effectively with diverse personalities across our team, our trade partners, and our client base. Clients particularly appreciate Samantha’s responsiveness and proactive communication style – they know that questions will receive prompt, thorough answers and that they will never be left wondering about the status of their project. Beyond her direct project responsibilities, Samantha has made significant contributions to our company’s operations by developing standardized protocols that enhance consistency across all projects and creating training materials that help new team members quickly integrate into our systems. Her dedication to continuous improvement has resulted in numerous refinements to our processes that collectively enhance the client experience while improving operational efficiency.
Field Team
Thomas Rivera, Master Carpenter and Field Supervisor
Thomas Rivera represents the highest standard of craftsmanship and leadership in his role as Master Carpenter and Field Supervisor at KitchenBathRemodelingPro. His journey in fine woodworking began thirty years ago with a traditional apprenticeship under a European-trained master carpenter, where he developed exceptional hand skills and an unwavering commitment to quality that defines his work to this day. Before joining our team twelve years ago, Thomas operated his own custom cabinetry business, creating bespoke pieces for discerning clients throughout the region. His portfolio includes museum-quality work ranging from intricate furniture pieces to comprehensive architectural millwork packages for historic home restorations. This remarkable background makes him uniquely qualified to supervise our field operations and mentor our carpentry team in maintaining the exceptional standards that distinguish our finished projects.
What makes Thomas particularly valuable to our clients is his ability to solve complex structural and aesthetic challenges that arise during remodeling projects, especially in older homes where nothing is quite square or level. His comprehensive understanding of historical building methods allows him to seamlessly integrate modern functionality with traditional architectural elements, preserving the character of older homes while improving their livability. Thomas personally trains each carpenter who joins our team, instilling both technical skills and our company’s philosophy that even details hidden behind walls must meet the highest standards of quality. His methodical approach to quality control includes regular inspections throughout each project, ensuring that our exacting standards are maintained at every stage from framing to final finish work. Clients often comment on Thomas’s ability to transform ordinary spaces into extraordinary environments through his attention to proportion, detail, and fine craftsmanship – qualities increasingly rare in today’s construction industry.
Patricia Hernandez, Licensed Master Plumber
Patricia Hernandez brings twenty-two years of specialized plumbing expertise to her role overseeing all plumbing systems integrated into our kitchen and bathroom remodeling projects. After completing a formal plumbing apprenticeship, Patricia worked with several commercial and residential plumbing companies before earning her Master Plumber license, placing in the top percentile on the licensing examination. Her comprehensive knowledge encompasses everything from traditional copper and PEX systems to specialized applications like steam showers, high-performance water heating systems, and complex multi-head shower installations. This technical mastery is complemented by her thorough understanding of local plumbing codes and permit requirements, ensuring that every system we install not only functions flawlessly but fully complies with all regulatory standards.
What distinguishes Patricia’s contribution to our projects is her forward-thinking approach to plumbing system design. Rather than simply implementing standard configurations, she collaborates closely with our design team to develop customized solutions that optimize performance while accommodating the specific aesthetic and functional requirements of each project. Patricia maintains relationships with leading fixture manufacturers and regularly attends industry training sessions on emerging technologies, allowing her to bring innovative solutions to challenging applications. Her methodical planning process includes detailed documentation of all plumbing systems, creating valuable references for future maintenance or modifications. Patricia has developed our company’s proprietary multi-point testing protocol that exceeds industry standards, virtually eliminating the possibility of leaks or performance issues after project completion. Beyond her technical capabilities, clients appreciate Patricia’s ability to explain complex plumbing considerations in accessible terms, helping them make informed decisions about system design and fixture selection.
James Wilson, Tile Installation Specialist
James Wilson has elevated tile installation from a construction trade to an art form through his exceptional technical skills, aesthetic sensitivity, and meticulous attention to detail. His twenty-seven-year career in specialized tile installation began with formal training through the Ceramic Tile Education Foundation, followed by an apprenticeship with an Italian master installer who taught him traditional techniques rarely seen in contemporary construction. Before joining KitchenBathRemodelingPro eleven years ago, James operated his own high-end tile installation company, completing projects for luxury homes and boutique commercial spaces throughout the region. His portfolio includes extraordinarily complex installations ranging from intricate mosaic designs to large-format porcelain applications requiring perfect precision. This extensive experience makes him uniquely qualified to execute the sophisticated tile designs that distinguish many of our kitchen and bathroom projects.
What truly separates James’s work from standard tile installation is his comprehensive approach to each project, beginning with thorough substrate preparation that ensures long-term durability and perfect finished appearance. His technical knowledge of setting materials, membranes, and movement accommodation techniques allows him to select the optimal installation system for each specific application and environment. James works closely with our designers during the planning process, providing valuable input regarding installation considerations that might affect pattern selection, grout specifications, or tile format choices. His exceptional spatial reasoning and mathematical precision enable him to execute complex patterns with perfect symmetry and alignment – capabilities particularly valuable in feature walls, shower niches, and decorative borders that serve as focal points in our designs. Beyond his installation expertise, James has developed our company’s tile maintenance guide, providing clients with product-specific care instructions that ensure their tile installations maintain their beauty for decades. His commitment to continuous improvement includes regular participation in advanced training programs that keep him at the forefront of evolving installation methods and materials.
Customer Experience Team
Rebecca Taylor, Client Concierge Manager
Rebecca Taylor serves as our clients’ dedicated advocate and guide throughout the remodeling journey, ensuring that every interaction with KitchenBathRemodelingPro reflects our commitment to exceptional service. After building her career in client relations for luxury hospitality brands, Rebecca brought her sophisticated understanding of customer experience management to the remodeling industry when she joined our team eight years ago. Her professional background has proven invaluable in creating systems that anticipate client needs, address concerns proactively, and transform what could be a stressful process into a remarkably pleasant experience. Rebecca has developed our company’s comprehensive client communication protocols, establishing clear standards for responsiveness, thoroughness, and personalization in every client interaction across our organization.
Rebecca’s contributions extend far beyond typical customer service functions to include managing our proprietary client portal system, coordinating our selection process to prevent decision fatigue, and developing our distinctive welcome and milestone packages that mark significant points in the remodeling journey. She personally conducts our pre-construction client orientation sessions, ensuring that every client begins their project with a clear understanding of what to expect and how to communicate effectively with our team. Throughout each project, Rebecca monitors client satisfaction through regular check-ins designed to identify and address any concerns before they become issues. Her talent for relationship building creates an environment where clients feel comfortable expressing their thoughts, leading to valuable feedback that continues to refine our processes. After project completion, Rebecca oversees our follow-up program, ensuring that any warranty items are addressed promptly and that the transition from active project to ongoing home enjoyment proceeds smoothly. Clients consistently mention Rebecca’s caring approach and problem-solving abilities as significant factors in their positive remodeling experience.
Daniel Martinez, Warranty and Service Manager
Daniel Martinez ensures that our commitment to client satisfaction extends well beyond project completion through his comprehensive management of our industry-leading warranty program. His background combines fifteen years of experience in construction with specialized training in quality control systems, creating an ideal foundation for identifying, diagnosing, and resolving the occasional issues that may arise after project completion. Since joining KitchenBathRemodelingPro seven years ago, Daniel has developed our systematic approach to warranty service, establishing clear protocols that ensure prompt response, thorough resolution, and meticulous documentation of any service requests. His leadership has transformed warranty service from a necessary business function into a relationship-strengthening opportunity that reinforces our dedication to long-term client satisfaction.
What distinguishes Daniel’s approach is his genuine commitment to understanding the root cause of any issue, implementing solutions that address not just the symptom but the underlying condition. This thorough methodology has led to valuable insights that continuously improve our construction techniques and material selections, steadily reducing the need for warranty service across our projects. Daniel personally conducts our six-month and one-year post-completion inspections, proactively identifying and addressing any concerns before they impact the client’s enjoyment of their remodeled space. Beyond warranty matters, he oversees our preventative maintenance program that helps clients protect their investment through proper care of finishes, fixtures, and systems. Daniel’s calm demeanor and problem-solving abilities reassure clients that any concern, however minor, will receive serious attention and complete resolution. His commitment to making every interaction positive, even when addressing problems, has resulted in numerous situations where warranty service has actually strengthened client relationships and led to referrals for additional projects – a testament to his exceptional approach to client care.
Join Our Team
KitchenBathRemodelingPro continually seeks exceptional individuals who share our commitment to quality, integrity, and remarkable client experiences. We invest heavily in professional development, providing ongoing education, mentorship, and advancement opportunities for team members at every level. Our collaborative culture values diverse perspectives, innovative thinking, and genuine passion for creating beautiful, functional spaces that enhance our clients’ lives. If you’re interested in joining our team, please visit our Careers page to learn more about current opportunities and our application process.